What Customers Are Saying About Online Fence Supply
"We have completed the installation of our fencing and it looks great.
Thanks for providing a quality product, at a reasonable price, in a
Thomas B.; Ashland, KS
"I placed on order in May of this year that was freight
forwarded to the Caribbean and the client is very satisfied with the
project. I've attached some pictures of the fencing sections installed
and of pickets used for patio railing. After installation, I've had
quite a bit of interest in aluminum fencing and I have two other clients
wanting gates as well as fence and rail sections."
Rondie E.; Miami, FL
had HD quote me materials + installation price. For the same job the
materials were $4,000 higher and the labor was $1,000 higher. Same
quality product. I saved a total of $5,000. They brought the goods on a
pallet which was unloaded by a lift gate truck.
I believe the freight was included by this size order. Also, they
doubled and tripled checked my order and made recommendations.
Furthermore, they held the order for 3 months for me till the job was
ready to ship. Finally, they took AMX. Order a sample in advance and
compare the quality. You'll see...same quality."
Randy P.; Centerport, NY
"Thank you for your help in providing
our client with the highest level of satisfaction. They love the final
product. Attached are a few pictures for your entertainment."
Jeff M.; Morgan City, LA
"Hi Lucy, I wanted to let you know that I received the touch-up paint. Thank you. We
almost have our driveway gate project complete and I wanted to share a
couple of pictures with you. Please see attached. The gate will go a
long way towards keeping our small children
in the yard and has, now with a closed-in backyard, given us the
opportunity to get a puppy this coming Spring! My wife and I absolutely
love it. It’s very attractive and very well built. Although no one has
taken a ride on it yet (did I mention the small children?), I’m sure it
will hold up well for years to come."
Jason A.; Columbus, OH
find attached some photo's of our "New Gate" installed. I also included
some photo's of the "Old Gate" as well a picture of our neighbors gate.
Clearly our neighbors will be jealous. Hoping a picture of the "New
Gate" will make it into your Gallery. Please let me know if you do add
the columns/post never have to be removed poured 5-80# bags of concrete
at each post and filled them solid with Southern Yellow Pine. They are
SOLID!!! and set perfectly. Is
there any chance you could send me another can of touch-up paint? I
used up what you sent painting the Brackets [so they match the posts]
for the new Gate Opener, they are sending me an additional bracket part
and would like everything to look perfect to start. Again, we love the gate."
Peter S.; Jupiter, FL
Customer Submitted Pictures
Greg M.; Boynton Beach, FL
Customer Submitted Pictures
John B.; Canyon, TX
"I shopped around and received pricing from a number of vendors. Home Depot had an installed price of $9,000. Ridiculous! So I bought the product from onlinefence for $2,182 with free delivery and no tax and had my contractor install for $1,200."
Randy P.; Centerport, NY - Facebook Post
"We just replaced 40ft of wood handrail with new vinyl handrail. I couldn't be happier with the final outcome. No more splinters and twisted wood. Thank you OFS for a great product, great service and fast delivery."
Lois W.; Indian Trail, NC
"Great aluminum handrail system. Fast shipping, easy to install and great customer service."
C&A Fencing; Charlotte, NC
"Great quality product, quick delivery, clear instructions. I'm very happy that I chose Online Fence Supply"
Mike D.; Havertown, PA - Facebook Review
"Thanks so much! I actually found it and it was super easy to install! Thanks for an amazing purchase with fast shipping!"
Kayla B.; Tuscumbia, AL
"Great company to work with, very quick shipping, Lucy in sales was so
helpful to any questions we had. Very competitive prices too!"
Kathy K.; Piney Flats, TN - Facebook Review
"We've had our fence for 2 years now, ordering was simple, shipping was
right on, and the fence has held up perfect. I shopped around at our
local Home Depot and Lowes. The prices were cheaper here and there were
more options. 3 gates, 50 sections and 51 posts."
Justin S.; Granger, IN - Facebook Review
"I just wanted to send a photo of our new gates. Again, I wanted to say
thank you for all of your help. I did purchase the D&D tech
Magnalatch vertical pull lockable gate latch but I need to return it. We
are unable to use it and would like to return for a refund. So happy with these gates, we have received many compliments!
Also, I have given your website to many new customers for you! Please
send me info as to where I can send the lock and what information you
need. Look forward to hearing from you soon. Thanks again."
Brenda G.; High Point, NC
Two-tone Vinyl Fencing Installed By Soldier Fencing; Myrtle Beach, SC
"The customer service was awesome. I spoke to both Lucy and Chris they
answered all my product questions and installation questions. I will
refer them to everyone I know. The Quality and Professionalism is thru
the roof amazing. To be a first time installer it is very simple and
easy to install. The website is user friendly. The installation
instructions and video are very helpful."
Chris F.; Concord, NC
"We love you guys for for the way you are professionally and personally caring people we will recommend you as long as we are around."
Meredith M.; Palm Beach Gardens, FL
"Chris, Our balcony looks beautiful and is exactly 44 inches tall to meet code. I could not have done it without you. Thanks again and when we get deck built will get our railing from you. You are the best."
Deanine B.; Brandon, MS
Please Note: The above photos show our ICC rated aluminum railing system. Please call 980.355.2749 for more information on our aluminum railing products.
"Hi Guys, Just
wanted you to know, the gate arrived on time. It is now installed and
it fit perfectly. I know my client will be thrilled with it. I must say that I am extremely satisfied with the quality of your product, the communication with your representatives and your overall American made professionalism. I look forward to being a repeat customer. Please forward message to all of your team. Great job guys!!!
Conrad C.; Hot Springs, SD
"Fence looks great!! Definitely will do business again. Thanks"
Ti G.; Pearl, MS
Installed Vinyl Fencing By Soldier Fencing; Myrtle Beach, SC
"I can’t say enough positive things about Online Fencing. What could have been a complete nightmare turned out to be just a minor inconvenience and I owe that all to Online Fencing’s exceptional customer service. Back in June I purchased a large amount of already assembled aluminum fencing to go around my new in ground pool. Due to excavation work that was being done during the summer months we never got around to hiring a fence installer until late Fall. When the installer arrived they informed us that the fence I had chosen was not tall enough to meet the Town’s code. Apparently because of the design of the rails it didn’t reach the height minimum for pool code. Well, I honestly almost started to cry because I had $2,300 of fencing that I purchase 6months prior and now couldn’t use. I immediately called Online Fencing’s customer service expecting them to say that I was over the return policy period and that there was nothing they could do. However, Lucy was so quick to offer us an exchange for the appropriate fencing no questions asked. That same day I had a revised order that she put together to make sure I had everything I needed to meet code and she arranged to have my other fencing picked up. The refund check was issued within a day of them receiving the fencing back. The fencing and gates are now installed and are beautiful, sturdy and the color (bronze) is very classy. It’s more on the gray side than brown but it’s very rich looking. I’m extremely happy with their product and the price is almost half of what any local fence company would charge for similar aluminum fencing. There aren’t too many companies that will take back special order items without a re-stocking fee and Online Fencing is one of them ~ no extra fees what-so-ever. Don’t hesitate doing business with this company ~ you will be completely satisfied. Thank you for everything and keep up the superb work!"
Lorraine P.; Schenectady, NY
"Super Awesome Company for Fencing..I actually work in the Business and
choice them for the high quality and variety..But what really won me
over was the Customer Service from Lucy and the Delivery Guy Melvin
Smith..They were beyond Good that's why I say Awesome..Melvin helped me
Take my Pallet in my Yard up a small grass hill..it was above his duties
and I really appreciated it..and Lucy was so helpful in making sure I
would be Extremely Satisfied with My Fence..This is the Type of Company
you want to Buy from..they take Good Care of You And Stand Behind their
Product Too..I will be sure to post pictures when my Project is
Done..Thanks Online Fence Supply..and Thanks Melvin and Lucy for your
VIP Customer Service Treatment...Buy from here..You will Enjoy Fast Shipping and More!!"
Gary S.; Philadelphia, PA - Facebook Review
"Another great experience from Online Fence Supply. My third project using them and everything went perfect. Our garbage cans never looked so good. Thank you again!"
Heather K.; Indian Trail, NC
"I can’t thank you enough for the beautiful customized driveway gate you
designed and built for our driveway. Not only do I feel more secure
about breaking in our rural community, but am so proud of the quality
and beauty of the gate. We left the customization to you to accommodate
for wider-than-a-car farm and recreational vehicles and you provided a
wonderful option that works beautifully. What a pleasure to be able to
trust a company to really listen to your needs and provide excellent
solutions. You’ve earned an A+ recommendation from me!"
Wanda B.; Charlotte, NC
"I remember you asked me to send you some pictures of my fencing job at my residence. It looks great for my first fence installation. I have enclosed some pictures. You have a great day."
Gilles M.; Saint-Marie, MI
"Thank you. Attached is picture of the double gate. We have 5 small dogs."
Linda H.; Chesnee, SC
"Hi, this summer we installed your fencing around our new pool, it came
out fantastic. We did it ourselves. Everything was easy (except digging
the post holes in granite) and a snap to put together. As you can see
from the picture, it looks great. Thanks for your great customer service
Bob C.; Hudson, NH
"We got our gate last October from you and we just put it up. It looks beautiful, we love it!!!"
Rodney B.; Millington, MI
"Customer Service Was Excellent"
Rex H.; Appleton, WI
"I would like to thank Online Fence Supply for some great customer service & an outstanding product. I was very pleased with everything that they did for me. First class in every way!
Scott W.; Pensecola, FL
- Facebook Review
"I purchased 220ft of Style C double picket aluminum fence with 3 gates and 20ft of tan vinyl handrail. Everything went exceptionally smooth. Chris and Lucy were amazing customer service representatives, and everything arrived on time. All of the products were high quality and transformed the appearance of my home. Thank you."
Heather K.; Indian Trail, NC
"Great Customer Service Experience. Lucy was a pleasure to deal with,
took the time to explain options and features. Overall, can't find
anything that wasn't above standards, including the product received and
very fast shipping. I would recommend them to anyone shopping for a
nice looking product, at the right price. Thank You."
John R.; Oceanside, NY
- Facebook Review
"This morning I was able to work with Chris via online chat. To say the
least he was outstanding to work with! He helped ease my concerns about
doing the project myself. He showed me many different styles, options,
and the ease of installation via instructions and video. 5*****
support. I hope the wife is onboard with doing the project ourselves.
Thanks a lot Chris and Online Fence Supply!"
Andy H.; Fort Wayne, IN - Facebook Review
"I received the fencing today that I preserved less than a week ago. It appears that everything is here and is NOT damaged. I would caution your packing people to perhaps be a little more conservative. The box arrives crushes and although bubble wrapped the components were free to bounce around in the box.
However, all made it here in good shape!!!
The primary purpose of this message is to express my gratitude to work with a company that really seems to get what "customer satisfaction" is all about. Your rapid delivery, eagerness to resppond to my messages and the quality of the product should be the hallmark that all your competition should aspire to. I am glad that of all the on-line possibilities available that I picked your organization!
A very sincere THANK YOU!!!"
Chuck F.; Endwell, NY
Jim N.; Spring Hill, FL
"Gate came out beautiful. I will recommend you to all of my friends. Thank you very much for your help and the best customer service Lucy."
Lana T.; Winter Garden, FL
"Your company is great to work with. Your service has
been outstanding and Lucy is the most helpful person ever. Thank you
for making this buying experience online great."
Nettie P.; Ocean Springs, MS
"Your company needs to get the best customer service award of any company anywhere. You sell fences……… yet your customer service is like Nordstroms! I am seriously going to tell everyone I know including the pool installation companies I work with."
Brett S.; Califon, NJ
"Here is the pool project, using your fence, and now I'm putting rails on the workshop (in the background). You're the best, that's why I always get my fence from yall!"
Harold G.; Jasper, AL
"I can't begin to thank you for your amazing support on our fence purchase. We now are able to open the back door and let our dogs run free. The finials bring the finishing touch and our neighbors have not stopped asking where we got it. Thank You Again!"
Rick H.; Indian Trail, NC
"Good morning Lucy. I finished my installation last weekend and we are so
pleased. All items ordered were delivered. Again thanks for your
Barry D.; Henderson, NC
"I want to thank you and your company for such an excellent product. My
wife and I installed this fence in one day. It is not only beautiful,
but it is a great barrier from the pool. The shipping and packaging was
top notch. I highly recommend your company. I know we saved thousands of
Facebook review - "First and foremost, this company impressed me right away.
They answered all of my questions in a very timely manner. My wife and I
installed our fence on our own in one day following the easy
instructions found on their website (long day). The fence is not only a
great safety barrier for our pool, but it also enhances the appearance
of our home. I know I saved approximately $3,000-$5,000 by doing this
myself. The packaging was top-notch, and it was delivered right into my
garage. All parts were there with plenty of screws. This is a company
that can be trusted."
Jeff F.; Jasper, IN
"Here are some pictures of the finished product! Thanks again for all your support and help with this"
Jason S.; Huntsville, AL
"You were helpful when I placed my order. You responded rapidly when I asked for a status report on my order. The order arrived when promised. The count of the items ordered was exactly as ordered. Perfect performance in every way."
Ronald S.; Winston Salem, NC
"I just installed about 400 linear feet of Style A residential. The
fence went together great. I saved about $1000 getting the fence from
Online Fence Supply. I would recommend this company to anyone."
Here are some photos I took yesterday. The
fence went together flawlessly. I installed it by myself, and it took
approximately 3 weekends to complete for about 400 linear feet of fence."
Mitch C.; Nashville, TN
"Good afternoon: We are a recent returning customer that just bought nearly $4,000.00 in fencing from your wonderful company. First of all, I must applaud your company and the wonderful customer service you provided to me and my fiancee. We truly love our fence and very pleased with our experience and have been sending our friends to your website to purchase their fencing due to our own experience"
Brett B.; Jacksonville, FL
"Hello Debbie, I
want to thank you very much for all the help and support that you have
given Bob and I as we began the installation of my pool code fence. I know we had a lot of questions to ask you. You were so nice to us and always answered them fully and patiently. Your customer support is the best! We so appreciated all the time you gave us to get our orders 100% correct. Thank you a million times for your generosity!"
Sheree C.; Westport, CT
"We received our order. Great product! Superior packaging. Love it."
Bob A. and Beth L.; Ponte Vedra Beach, FL
"Ordinarily I'm NOT the type to take the time to write a thank you, as I
feel most experiences are of the type; "You get what you pay for"
variety. However, my experience with your company, and the product
warranted a quick thanks! Firstly, I'm genuinely pleased with the
quality of the fence I purchased, and it is exactly as described. As
most anyone is aware, that is not always the case when you buy something
sight-unseen online. Secondly, I feel it's a fantastic value for the
money. Lastly and most importantly, you should host a seminar on
customer service! I installed the fence myself, (as I AM that type), and
assembled the fence sections as I went. It wasn't until late into that
Friday evening, that I reached the end of the fence line, and only then
did I realize I'd been shorted pickets for the last section of fence. As
I thought to myself, "that's just my luck", I prepared myself for the
usual battle that ensues when dealing with a customer service department
whenever you have a problem. One phone call the next day, and one voice
message left, I didn't really expect to get a response. Much to my
surprise, Monday morning I had an email from onlinefencesupply.com
apologizing for the oversight (nobody's perfect) and assuring me the
missing pickets would be sent right out. Great Job! I wouldn't hesitate
to do business with your company again."
A very pleased customer,
Gene R.; Midland, TX
"My beautiful fence is now complete and I
couldn't be happier. I am sending a couple of pictures that you asked for
and I hope you enjoy the beauty of your hard work. Thank you, and
everyone involved, for making my backyard gorgeous safe for my dogs and
; Crestwood, KY
"I had the most amazing experience with this company. I took a chance ordering their aluminum fencing, gates, custom gate and posts: sight-unseen. Not only is their product less expensive than from the big-box stores,
but it is MUCH better quality. Very sturdy construction and I only
ordered the Residential version of the gates and fencing. I can't
imagine what the commercial grade quality is... must be sturdy enough to
hold in an elephant!!!! The gentleman that delivered the fencing was very sweet. He indulged me in counting every piece that was delivered. He made absolutely sure that I was satisfied with the delivery. He laid the items down so they did not blow over while they are waiting to be installed. He was personable and professional. I cannot wait until this is installed and I will be ordering a LOT more from them in the coming months. I have about ¾ of an acre that currently has ‘goat fence’ that I am going to slowly replace with their awesome product!!!! Their customer service was impeccable. I had questions that they answered IMMEDIATELY and they were accommodating and communicative. I am so impressed… I will HIGHLY recommend their products to others!"
Heather L.; Harrisburg, NC - Angie's List Review
Customer Submitted Pictures "Curved fence using adjustable wall brackets as discussed."
Alan D.; Newnan, GA
"Hello Debbie. Well, I just want to say a big thanks to you! I
finished the wall just a few minutes ago and you mentioned when I was
done you would like a picture. I've attached a few to this email. Thanks Again"
Joe M.; St. Augustine, FL
"I recently purchased almost 500 feet
of six-foot commercial ornamental aluminum fencing and gates from your
company as part of a major landscaping project and I write to thank you
for orchestrating an outstanding customer experience in every respect.
You arranged production and shipping schedules on short notice in order
to accommodate urgent deadlines we were facing on site. The technical
quality and appearance of your product is absolutely outstanding, as was
your response when we had questions or needed additional materials.
Your customer service and technical staffs were helpful and knowledgeable
and went above and beyond to help us with the project. The fence looks
absolutely amazing and we saved many thousands of dollars by doing
business with your company. THANK-YOU!"
Jeffrey D.; Christiansburg, VA
"We had a great experience from our call for information on your product
to completion. Shipping was prompt and on time. We were pleased with
both the quality on the product as well as the cost to complete the
work. I would recommend Online Fence Supply to anyone who is a hands on person
who loves to save money on DIY jobs around the house or office!"
Harry S.; Maumelle, AR
"Thank you very much. I attached a couple of pictures of the work I did
so you can see. I will likely be ordering more from you. Thanks again."
Pierre G.; Raleigh, NC
"Very few companies, these days, have customer service like yours! Thank You! I have already referred you and will be doing more business with you in the future. Thanks Again"
Mike S.; McKinney, TX
"Hi Debbie, here is a picture of my fence installed. Thanks for taking care of that A. Duie Pyle shipping expense."
Sue N.; Selinsgrove, PA
"I purchased two sets of gates, one single and one double. I was very pleased with the quality, customer service and delivery. I would deal with this company again for any fencing needs that may arise in my future, and I highly recommend them."
Phil N.; NJ
just wanted to share a photo of the fence around our pool. We have
received numerous compliments from our friends and neighbors about the
looks of the new fence. We refer to it as the icing on the cake! What a
difference the fence made to the look of our pool area!
would also like to take a moment of time to express how nice it was to
work with your company. I am very impressed about the accuracy of our
order and the ease of ordering and helpful assistance of your staff. It
was truly a pleasure to work with you, and our project came out
incredible. Thanks again for your help!"
"We picked up our delivery Friday (and actually installed the entire
fence this weekend!). The product was quality as stated, and the ease
of installation was great. We will definitely recommend Hudson Fence to
others! We did a lot of research on this type of fence, and this was
definitely a wonderful choice."
Kristen; Mechanicville, NY
"We got the fencing yesterday, and I am already putting it up - Great product and service!! You guys have been great to work with, and I love my new fence!!! BTW, SEFL is an excellent business partner for you guys - they are very professional and courteous."
Dan M.; Eureka Springs, AR
guys really are awesome, and I can't wait to get my new fence installed
in about 2 weeks! (No more walking the Greyhounds at 5:30am...I can
simply "release the hounds"!!) Thanks again, and have a nice day!"
"Yes, the fence has been finished! Yay.....see the pics.
hounds have been released and are loving every minute of being free to
run again! We are EXTREMELY happy with our new fence, and all of our
neighbors are very impressed with the way it looks....it took me a full
week to do it, but I did it on my own. The amount of "rackability" that
your fence panels are capable of, is wonderful...and as you can see by
my sloping back yard, it was a key factor in why I chose your company.
Your products are excellent quality, and I couldn't be happier!"
Rob T.; Gainesville, GA
"My wife and I decided to add a privacy fence to our backyard after we trimmed our bushes and lost our privacy. You guys were awesome! Customer service answered all of our questions, and we ordered a 6ft. tan privacy fence. It arrived on time, and the installation went pretty easy for a moderate DIY guy. Thanks for everything! We finally got some privacy back in our yard."
Jonas M.; Southern Pines, NC
We're Not Always Perfect, But We Stand Behind Our Products & Services
wanted to let you know how pleased we were with this fence. First you
must know my wife and I are retired bankers. We are not experienced in
the construction business. With what few tools we had, we were able to
successfully install this fence. After all work was done, we were
amazed at how stable and sturdy this turned out. We did not expect a
fence made out of aluminum to be this strong. I am attaching some
pictures to show the finished product. Overall, we would say that we
were about 98% satisfied. The reason we were not 100% satisfied was
because of three issues: 1) Your shipping policy states that the
material would be shipped with a “lift gate services”. The truck
arrived on schedule but with NO lift gate. The box had to be opened on
the truck and lowered down by pieces. 2) A couple of the pickets were
loose due to stripping of the screws. We had enough fence left over
that we were able to replace the ones that were stripped. 3) This is
the big issue. The gate was not constructed properly. It appears that
the pickets are not perpendicular. The end pieces are especially
noticeable. There is at least one inch difference in the spacing on the
bottom rail as opposed to the top rail. Also, the top rail appears to
be tilted slightly. I have attached a picture of the gate. It’s hard
to tell from the picture but the actual product is not square. The
fence posts are level but the gate protrudes a half inch at the bottom. Can this be exchanged?"
"Hi Debbie, We received our gate yesterday and it was perfect. Thank you
so much for your rapid response. This has been a pleasurable experience,
and we are extremely satisfied with your product, service, price and
prompt attention to our minor issue. We will definitely refer you to our
friends and neighbors. We live on a golf course and have already
received several compliments on our new fence."
Thanks again, Barbara
& Charley E.; Brandon, MS
"Debbie - Just
wanted to let you know that we found the gate latch. It was in with the
last box of panels. Thank you for your help. We look forward to doing
business with you all in the future. You have a great company with
wonderful customer support."
K. & D. Atkinson Bishopville, SC
Feel Free to share your photos and stories with us. Email us at firstname.lastname@example.org