Online Fence Supply Return Policy Returns:
Everything listed on our site is brand-new and provided with a full manufacturer's warranty. We accept
returns on manufacturer defects or damaged products ONLY. If you notice
damage due to shipping, please contact us immediately, and have the damage
noted by the delivery company's driver on the packing list provided. If
the product is damaged due to shipping and you the customer sign for
the delivery without noting the damage with the shipping company's
driver, we cannot accept returns. Please send damaged products back
within 30 days of receipt and we will gladly exchange, credit, or refund
the cost of the item.
Damages, Incorrect Items or Any Other Problems must be reported to Online Fence Supply with 30 days after your products were received.
Canceled or Changes to Orders:
If an order for stock products is canceled or changed within 24 hrs. of placement, there
will be no additional charges incurred, and your money will be refunded
to you. If your order contains custom made product (i.e., custom gates, custom routed posts, etc) we cannot refund your money. Because we process and manufacture orders quickly, if a stock product order
is canceled or changed after 24 hrs. of placement there will be a 25%
restocking charge. If an order is canceled or changed after the order
has shipped the actual shipping charges will also be deducted from your
refund in addition to the restocking charge.
Online Fence Supply
148 Flint Hill Rd.
Fort Mill, SC 29715